Privacy Policy

Last Updated: February 18, 2026 | Effective Date: February 18, 2026

1. Introduction

Window Techs (operating under the brand name "MetaDoor") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metadoor.shop, use our door configurator, or purchase our products.

Company Details:

Legal Name: Window Techs
Brand Name: MetaDoor
Address: PLOT NO – 805, SECTOR 69 -IMT, Faridabad, Haryana, 121004, India
GSTIN: 06AABCW1291M1Z3
Contact: info@windowtechs.in | +91 9810079950

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide to Us

When You Place an Order:

Full name, email address, phone number
Shipping address (street address, city, state, pincode)
GST number (for business orders, optional)
Company name (for B2B orders, optional)

When You Use the Configurator:

Door specifications (dimensions, materials, finishes, hardware selections)
Saved configurations (if you create an account)

When You Contact Us:

Name, email, phone number
Content of your inquiry or support request
Any documents or files you send to us

2.2 Information Automatically Collected

Technical Information:

IP address, browser type and version
Device type (desktop, mobile, tablet)
Operating system, time zone setting
Referring website, pages visited, time spent on pages

We do NOT use:

Cookies for tracking (we use only essential session cookies)
Google Analytics or similar analytics tools
Third-party tracking pixels (except Facebook Pixel for ads)

2.3 Third-Party Data Collection

Facebook Pixel: We use Facebook Pixel to measure ad campaign effectiveness. You can opt-out in your Facebook ad preferences.

Payment Information: Payment details collected and processed by Razorpay. We do NOT store your complete payment card details. Only transaction ID and payment status stored in our database.

2.4 Information We Do NOT Collect

Credit/debit card details (handled entirely by Razorpay)
Aadhaar number or other government ID numbers
Biometric information
Location data (except what you provide as shipping address)

3. How We Use Your Information

3.1 Primary Uses

Order Processing and Fulfillment:

Process and complete your orders
Manufacture doors to your specifications
Arrange shipping and delivery
Generate GST invoices
Maintain order records for legal compliance

Communication:

Send order confirmation, production updates, shipping notifications
Respond to customer support inquiries
Handle warranty claims and replacements

3.2 What We Do NOT Do

Send promotional emails or marketing communications
Sell your personal data to third parties
Share your data for marketing purposes
Use your data for profiling or automated decision-making
Track your browsing across other websites

4. Disclosure of Your Information

4.1 Service Providers

We share your information with trusted third-party service providers:

Razorpay – Payment processing (name, email, phone, transaction amount)
Shiprocket – Shipping and logistics (name, phone, shipping address, order details)
Resend – Transactional emails (email address, name, order details)
Neon – Database hosting (all data, encrypted at rest)

4.2 Legal Requirements

We may disclose your information if required by law, in response to court orders, government requests, or to prevent fraud or illegal activities.

4.3 Business Transfers

In the event of merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified, and the new entity must honor this Privacy Policy.

5. Data Security

Technical Measures:

SSL/TLS encryption for all data transmission
Encrypted database storage (Neon PostgreSQL with encryption at rest)
Secure password hashing (bcrypt)
PCI-DSS compliant payment processing via Razorpay

Data Breach Notification: In the unlikely event of a data breach, affected users will be notified within 72 hours as per IT Act requirements.

6. Data Retention

Order Data: Retained for 7 years (GST and tax requirements)
Account Data: Retained as long as account is active
Support Communications: Retained for 2 years
Configurator Data (Not Ordered): Deleted after 90 days of inactivity

7. Your Rights

Under Indian law, you have the following rights:

Right to Access: Request a copy of your personal data (response within 30 days)
Right to Correction: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion (subject to legal retention requirements)
Right to Data Portability: Request data in CSV or JSON format
Right to Withdraw Consent: Withdraw consent for data processing
Right to Object: Object to processing for specific purposes
Right to Lodge Complaint: Contact Cyber Crime Cell at cybercrime.gov.in

To exercise any rights, email: info@windowtechs.in

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it immediately.

9. Cookies and Tracking

Essential Cookies Only: Session cookies and authentication cookies (deleted on browser close)
No Tracking Cookies: No Google Analytics, advertising, or third-party tracking cookies
Facebook Pixel: Used for ad measurement only. Opt-out in Facebook ad preferences.

10. International Data & Compliance

All data stored on servers in India (Neon database: AWS Singapore region)
California Residents (CCPA): We do NOT sell personal information. Email info@windowtechs.in with "CCPA Request"
European Residents (GDPR): Email info@windowtechs.in with "GDPR Request"

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated policy posted with new "Last Updated" date. Continued use after changes constitutes acceptance.

12. Contact Us

Window Techs
PLOT NO – 805, SECTOR 69 -IMT
Faridabad, Haryana, 121004, India

Email: info@windowtechs.in
Phone: +91 9810079950
Website: metadoor.shop
GSTIN: 06AABCW1291M1Z3

Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Response Time: We will respond to your privacy requests within 30 days.

Document Version: 1.0 | Effective Date: February 18, 2026 | Last Reviewed: February 18, 2026